Customer Satisfaction

Customer Journey Mapping

This is done using Qualitative In-depth Interviews where we probe and understand and map all…

This is done using Qualitative In-depth Interviews where we probe and understand and map all the touchpoints which a customer goes through when experiencing the product or service – from the time they become aware to the time they end using it.

CSAT Benchmarking

This is a module where you map your brand vs competition brands overall and, on…

This is a module where you map your brand vs competition brands overall and, on all touchpoints, and understand if we need to improve and where.

Mystery Shopping

 This is a method where we send mystery shoppers to experience the service – to…

 This is a method where we send mystery shoppers to experience the service – to record how the Service Standard which has been set up is being executed. This helps in better training/execution push for SLAs or even reviewing the SLAs

rNPS & tNPS using SurveySensum

 Using our NPS Platform Surveysensum to measure NPS by integrating with your CRM and executing…

 Using our NPS Platform Surveysensum to measure NPS by integrating with your CRM and executing and reviewing NPS data on a real-time basis.